Store Credit/Exchange Policy

Store Credit/Exchanges

Exchanges and Store Credits are offered to customers via the guidelines of Consumer Affairs Victoria. If you are not satisfied with an item, then you can send it back to us via our contact details.  Once your return is received, we will send you an email to notify you that we have received your returned item. 

Upon receipt of returned items,  your store credit or exchange will be processed.

Store Credits customers, an email will be automatically sent to your email address with a special code to use for your store credit and we will also contact you directly via your email.

 

Refunds

Refunds will be only offered if stock is damaged or faulty,  rules via consumer affairs, see link below.

https://www.consumer.vic.gov.au/products-and-services/refunds-repairs-and-returns/guarantees-that-apply-automatically

You may also contact us directly to discuss at: admin@americanyarns.com.au

 

Shipping returns

To return your product, you should mail your product to: (see contact details page)

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

If return items are due to the fault of American Yarns, then the postage cost will be covered by the company. A receipt will be needed to issue the refund payment.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

 

Need help?

Contact us at admin@americanyarns.com.au for questions related to Exchanges, Store Credits and Refunds.

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