Store Credits and Exchanges
Exchanges and store credits are offered in accordance with Consumer Affairs Victoria guidelines. If you’re not satisfied with an item, you can return it to us using the contact details provided. Once your return is received, we’ll notify you via email to confirm its arrival. After processing, we’ll promptly issue your store credit or exchange to ensure a smooth resolution.
How Store Credits Work
For store credit customers, a unique code will be sent to your email address to use for your next purchase. This code allows you to redeem your store credit at any time. Additionally, we’ll contact you directly via email to ensure you have all the information you need for your future shopping experience.
Refund Policy
Refunds are only provided for items that are damaged or faulty, in line with Consumer Affairs Victoria regulations. You can find more details about these rules on the Consumer Affairs Victoria – Refunds and Repairs page. If you need assistance or want to discuss a refund, you can contact us directly at admin@americanyarns.com.au.
Need Assistance with Your Return?
We’re here to help with any questions regarding exchanges, store credits, or refunds. Whether you’re unsure about the process or have specific concerns, feel free to reach out. Contact us at admin@americanyarns.com.au, and our team will provide the guidance and support you need.
