Store Credit/Exchange Policy

Store Credit/Exchanges

Exchanges and Store Credits are offered to customers via the guidelines of Consumer Affairs Victoria. If you are not satisfied with an item, then you can send it back to us via our contact details.  Once your return is received, we will send you an email to notify you that we have received your returned item. 

Upon receipt of returned items,  your store credit or exchange will be processed.

Store Credits customers, an email will be automatically sent to your email address with a special code to use for your store credit and we will also contact you directly via your email.

Refunds

Refunds will be only offered if stock is damaged or faulty,  rules via consumer affairs, see link below.

https://www.consumer.vic.gov.au/products-and-services/refunds-repairs-and-returns/guarantees-that-apply-automatically

You may also contact us directly to discuss at: admin@americanyarns.com.au

Need Help?

Contact us at admin@americanyarns.com.au for questions related to Exchanges, Store Credits and Refunds.

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