Our most popular yarn and products may sell out quickly and will be placed temporarily on back order. This means that the items are currently out of stock and are on order from our supplier. We place our orders weekly and delivery time from our supplier is approx 7 to 10 days. Your item or items which you ordered will be sent out to you as soon as we receive them!
American yarns makes every effort to provide you only the best quality yarns and crafts. If for any reason you are not completely happy with your order, please contact us within 30 days of your purchase and we can arrange a refund or a product exchange.
Our products are shipped via your selection in our postage section on checkout, you can choose either Australia Post or Sendle, which is a courier service. Parcels should be delivered to your place (in Australia) within 4 to 7 business days (depending on your location) – so you can start your crochet or knitting projects immediately and make someone extremely happy :)
If your package is not delivered within 7 business days of receiving your tracking number, please contact us during business hours on 0414 418377 Monday to Friday 9.00am to 5.00pm and we will gladly assist you in tracking your order.
We offer FREE shipping with our Courier service Sendle on all orders over $90.00 AUD” ( Australia wide only)
Postage to New Zealand
Postage costs will be calculated during checkout, based on international prices provided by Australia Post (Regular and Express Shipping)